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FAQ
1. Do you charge sales tax?
2. How much does shipping cost and how long does it take??
3. Does my order qualify for $5.95 Flat Standard Shipping?
4. Does my order qualify for Free Standard Shipping?
5. Can I have my order shipped to more than one address?
6. Does Little Bear Hug ship outside the United States?
7. What is your policy on refund, return and cancellation?
7. What is your return address?
SALES TAX
6% Sales tax is due when purchasing from Maryland.
SHIPPING INFORMATION
We strive to ship most orders within 1~2 days, however we do sometimes have delays.
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in seven (7) to ten (10) business days (Monday through Friday, not including holidays) for the United States, US Territories in Alaska and Hawaii.
Express orders must be placed before 12:00 pm Eastern Time. Express shipments are expedited through our order process and generally ship via USPS Express Mail.
Little Bear Hug does NOT ship to P.O. Boxes.
$5.95 FLAT STANDARD SHIPPING RATE
This option only applies to the orders shipping to the addresses within the USA.
FREE STANDARD SHIPPING ON ORDERS OVER $75
This option also only applies to the orders shipping to the addresses within the USA. The order total must be $75 or more after discounts and promotion coupons are applied.
MULTIPLE SHIPPING ADDRESSES
Orders can only be shipped to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
INTERNATIONAL SHIPPING
International orders ship by International First-Class. The cost is determined by items ordered, cost, weight, size and destination. Some items cannot ship outside of the US. Notification will be given if this applies. Free shipping does not apply on international orders.
Shipping charges are calculated and an email is sent for approval within 1-2 business days. A response is requested within 7 days after receiving our notification. Orders do not ship without approval, and can be cancelled up until that time. A phone number is required for delivery.
The recipient is responsible for any taxes, duties, or brokerage fees. These cannot be estimated prior to shipping. We are unable to remove pricing from documents as the correct value must be provided.
Questions regarding international shipments should be directed to service@LittleBearHug.com. International orders do not ship without customer approval so questions regarding shipping charges will be answered once an order is placed.
REFUND, RETURNS and CANCELLATION POLICIES
Little Bear Hug offers a 100% satisfaction guarantee on ALL products sold at LittleBearHug.com. If for any reason you or your child find any product unsatisfactory, you can send it back within 15 days of purchase for a full refund, or within 30 days for a store credit or exchange.
Please contact us for return authorizations and instructions to have the service arranged to your satisfaction.
Please return the product(s) to the following address:
Little Bear Hug
2201 Alabama Ave. SE
Washington DC, 20020
You must include the copy of your invoice and the reason for the return.
All itmes being returned must be unused condition. If the merchandise is returned as a result of a customer order error will be subject to a 20% restocking fee.
FAQ
1. Do you charge sales tax?
2. How much does shipping cost and how long does it take??
3. Does my order qualify for $5.95 Flat Standard Shipping?
4. Does my order qualify for Free Standard Shipping?
5. Can I have my order shipped to more than one address?
6. Does Little Bear Hug ship outside the United States?
7. What is your policy on refund, return and cancellation?
7. What is your return address?
SALES TAX
6% Sales tax is due when purchasing from Maryland.
SHIPPING INFORMATION
We strive to ship most orders within 1~2 days, however we do sometimes have delays.
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in seven (7) to ten (10) business days (Monday through Friday, not including holidays) for the United States, US Territories in Alaska and Hawaii.
Express orders must be placed before 12:00 pm Eastern Time. Express shipments are expedited through our order process and generally ship via USPS Express Mail.
Little Bear Hug does NOT ship to P.O. Boxes.
$5.95 FLAT STANDARD SHIPPING RATE
This option only applies to the orders shipping to the addresses within the USA.
FREE STANDARD SHIPPING ON ORDERS OVER $75
This option also only applies to the orders shipping to the addresses within the USA. The order total must be $75 or more after discounts and promotion coupons are applied.
MULTIPLE SHIPPING ADDRESSES
Orders can only be shipped to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
INTERNATIONAL SHIPPING
International orders ship by International First-Class. The cost is determined by items ordered, cost, weight, size and destination. Some items cannot ship outside of the US. Notification will be given if this applies. Free shipping does not apply on international orders.
Shipping charges are calculated and an email is sent for approval within 1-2 business days. A response is requested within 7 days after receiving our notification. Orders do not ship without approval, and can be cancelled up until that time. A phone number is required for delivery.
The recipient is responsible for any taxes, duties, or brokerage fees. These cannot be estimated prior to shipping. We are unable to remove pricing from documents as the correct value must be provided.
Questions regarding international shipments should be directed to service@LittleBearHug.com. International orders do not ship without customer approval so questions regarding shipping charges will be answered once an order is placed.
REFUND, RETURNS and CANCELLATION POLICIES
Little Bear Hug offers a 100% satisfaction guarantee on ALL products sold at LittleBearHug.com. If for any reason you or your child find any product unsatisfactory, you can send it back within 15 days of purchase for a full refund, or within 30 days for a store credit or exchange.
Please contact us for return authorizations and instructions to have the service arranged to your satisfaction.
Please return the product(s) to the following address:
Little Bear Hug
2201 Alabama Ave. SE
Washington DC, 20020
You must include the copy of your invoice and the reason for the return.
All itmes being returned must be unused condition. If the merchandise is returned as a result of a customer order error will be subject to a 20% restocking fee.
